The problem
Teaching, not answering DMs
Without an assistant
Someone decides to try a first session and writes on a Sunday evening. The instructors are teaching or off for the day, the reply comes the next afternoon, and the newcomer has lost interest. Regulars forget a booked session, and the instructor waits for nobody.
With an assistant
The assistant answers at once, from the studio's own services, instructors and knowledge base. It offers only the times when the chosen instructor is free, books the session and asks the person to confirm before it. Passes are sold in the chat, and a cancelled time goes to the waiting list.