For agencies and freelancers who run social media for clients
It answers Instagram DMs and comments, WhatsApp, Messenger, Telegram and the website chat in the client's own voice, books appointments, takes orders, and passes the tricky conversations to a person. You set one up in an afternoon and run all of them from one place.
Built on the official APIs of Meta and Telegram
One assistant, on every channel the client's customers use
How it works
Quick setup reads the site, the price list or anything you paste, and drafts the knowledge, exact answers for prices and policies, opening hours, services and a welcome message. You keep what's right.
Chat with it in the playground in every language the client's customers write in. Correct an answer once and it becomes an exact answer from then on.
The client connects Instagram, WhatsApp or Telegram once. After that, every change is a draft until you publish it, and every published version can be brought back.
What it does
The assistant works from the client's own knowledge: their prices, rules, services and opening hours. When it doesn't know, it says so and offers a person, and the question lands in a list for you to answer once.
Services, staff and opening hours become free times the assistant can offer. It books, asks for a deposit through the client's own Stripe account when you want one, reminds people the day before and frees the time when they don't confirm.
When someone asks for a human or the topic needs one, the assistant steps back and the team gets an alert with a few lines on what the customer wants. During working hours the team can answer first and the assistant only covers nights and weekends.
Keep the dates that matter on each customer: birthdays, anniversaries, trips, payment deadlines, when a passport expires. Every morning the team gets what's due, each with a message ready to send, and works through it from Telegram with one tap.
Every Monday the owner gets the week at a glance: where new people came from, how fast they got a first reply, which chats may have been lost and who on the team handled what. Cold leads are sorted by what they wanted, so you can bring them back.
Use cases
Templates give each kind of business a sensible start: a welcome message, starter questions and the questions to ask before booking or ordering.
Most DMs are the same three questions: how much, when, and where. The assistant answers them, offers free times by stylist and books, so the team works on clients instead of the phone.
A good lead needs dates, the number of people and a budget. The assistant collects them, hands the request to a manager with a short summary, and the manager turns their notes into a proposal in the agency's style.
Menu questions, opening hours and table bookings around the clock, plus a quick reply to everyone who comments on the weekend special. Events and new menus go to people who wrote recently.
People ask what's included, what it costs and whether it's right for them. The assistant answers from the programme, asks a few qualifying questions and books the free call, so the call starts with the context.
Sizes, materials, delivery and stock, answered from the product list. Customers order in the chat or on the shop page and pay online, and the team sees every order in one place.
For agencies
InstaForge is made for running many clients at once: their assistants, their customers, their billing and their own view of the results.
Your logo, colours and name on the dashboard and every client's portal. Each client can have the portal, booking page and website chat on their own domain.
Business owners see their conversations, bookings and results, approve posts and Google review replies, and suggest changes. You choose which parts they see.
Monthly fees with payment links, AI costs passed on with your markup, and a statement for each client every month.
Admins, editors, agents and viewers, each limited to the clients they work on. See who answers fastest and who's busy.
Paste a prospect's website and send them a working assistant on a link. It lasts a week, and you keep it as a client when they say yes.
Connect Claude or another AI agent and build, test and run assistants by chat, with the same permissions as your account.
Careful by design
Instagram, Messenger and WhatsApp through Meta's official APIs, Telegram through its Bot API, all within their messaging rules. No passwords, no scraping, no grey tools.
It answers from the client's knowledge and leaves gaps for a person. Every correction becomes an exact answer, and every change can be undone.
It asks for consent where needed, and you can export or delete everything about a person in one click. Old conversations are removed on a schedule you set.
Pick the AI for each assistant: OpenAI, Anthropic Claude, Google Gemini, DeepSeek and others. Set a monthly budget and see the cost per client.
Questions
No. Everything is set up in the dashboard: paste a website, adjust the answers, test and publish. The help centre walks through each step.
It's more than a button menu. The assistant understands what people write in their own words, answers from the business's knowledge, asks the questions a booking needs and books it, and passes the conversation to a person when it should. You can still add starter buttons, comment keywords and fixed replies where they help.
Yes. Instagram, Messenger and WhatsApp are connected through Meta's official APIs, and Telegram through its Bot API. The client's Instagram needs to be a professional (business or creator) account, and the assistant follows each platform's rules on when a business may write. The website chat goes on any site with one line of code.
The assistant answers in the language the customer writes in, using the client's knowledge. The dashboard and client portal are in English, Russian, Ukrainian and Spanish.
It says it doesn't know, offers a person and saves the question. You answer it once, and from then on everyone who asks gets that answer.
Yes. Each client gets a portal with their conversations, bookings, customers and results, under your brand. You decide which sections they see.
You choose the provider and model for each assistant and connect your own key. The usage is shown per client, so you can include it in your fee or pass it on with a markup.
Agencies are on a monthly plan sized by how many assistants they run. Tell us a little about your agency and we'll set you up.
Get started
We'll reply with access and a short walkthrough. Already have an account? Open InstaForge
On Instagram, WhatsApp, Telegram or the website, give every one of them a quick, correct answer, and give your team the conversations that need them.
Open InstaForge